Frequently Asked Questions (Elementary & Middle Schools)

 

I pre-ordered. When will I receive my Pictures?

Delivery times for all pictures may vary depending on the method of ordering, home or school delivery, and method of delivery. Pre-ordering online will ensure the pictures are delivered to the school within a four-week period. There is no shipping or handling charge for pictures delivered directly to the school. Post-ordering and reordering (online, over the phone, or by mailing in your payment) will take 28 days from the date the order was received or placed online, plus shipping time (generally 3 to 5 days). A separate shipping and handling charge will apply. Studio 1 will make every effort to ensure your pictures are delivered promptly. Thank you!

I ordered late and paid shipping. When will I receive my Pictures?

If you missed the deadline to pre-order, you will still need to wait 4-6 weeks after picture day before the order is ready to be shipped to you. You will then need to wait an additional 1-2 weeks before you receive your order in the mail.

If I ordered online, do I need to turn in an order form?

If you ordered online, you do not need a receipt or an order form for your child to take to school on Fall Picture Day. All children are photographed. Your order information will be matched with your child's picture, and the order will be processed. If you ordered online for Fall Make-Up Day, please be sure to notify your child's teacher to send your child to the photography area for a make-up picture. Your order information will be matched with your child's picture, and the order will be processed.

Why is the price higher online?

Under California law, online orders are required to display taxes. Online prices are also higher due to credit card transaction fees; however, you can avoid these fees and sales tax by ordering with cash, check, or money order using the pre-pay order form that is sent home with your student.

When can I view my photos online?

Student pictures will be available online six weeks after Picture Day. To view the pictures online, you will need a unique student keycode. The keycode is included on the Studio 1 Second Opportunity flyer, distributed through your child's school approximately six weeks after Picture Day. With the keycode, you will be able to access your child's picture on the Studio 1 website. Different backgrounds, various packages, and accessories will be available for purchase.

How long will the photos be available on your website?

Photos will be available throughout the school year until next school year's Fall Season or approximately 12 months. Shipping and handling fees will apply.

When do I get my class photo?

Class pictures will be delivered to the school before the end of the school year. This delay is due to several factors, including the addition of children absent on Picture Day, teachers' submittal of student names and the proofing of all class pictures by the teacher to ensure accuracy.

I ordered an accessory and have not received it.

If you ordered a caricature drawing or growth chart, due to the additional labor and packaging, it may be sent to you at a later date.

How do I get my digital download? Do I get a copyright release?

Once you purchase a digital download, you will be emailed instructions on how to download it. You can visit the "View My Order" page, and download your photo there. Digital downloads are released of all copyright. You can use your email confirmation as proof of purchase.

How can I retake my photo?

Most schools will schedule a makeup day for any students that missed picture day or needs to retake their photo. Please notify your student's teacher that a make-up picture is needed of your child and to dismiss your child at the appropriate time. You may return the original picture package to the photographer on Make-Up Day. A new package using your order information will be produced at no charge. 

I received a second order form even though I already purchased.

A second order form may be sent to you to order for makeup day. This will provide the new date for makeup day and give you an opportunity to purchase or reorder your school pictures.

Where's my school code?

The school code is located on the top of the flyer, right below the school name. It is a 4 digit code, and is used to access your school page and pre-order.

Why is my call going to voicemail?

Due to the high volume of inquiries, you might not get through to us on the phone if all of our customer service representatives are assisting other customers. Your best option is to leave us a text at (413) 287-1234 with your detailed inquiry. Please understand that we are doing our best to respond to all inquiries as quickly as possible.

Why does it take so long to get my pictures?

We understand how important the photos are to you. We are working hard to get your photos to you. Please know that there is a production process to produce the correct order at the best quality, we appreciate your patience.

What is the resolution of the photos?

The photo resolution is approximately 300 dpi on an 8x10. The exact resolution can vary depending on how much the photo was cropped and the size of the photo. 

Who do I make the check payable to?

You can make checks payable to Studio 1. Please make sure the correct amount is calculated, and all the information on the form is correct. Any error may result in a delay of receiving your order.

What are your hours, and where are you located?

Our studio is open Monday through Friday from 8am-5pm. Our staff takes an hour lunch from 12-1pm.

Our address is 

9060 Rancho Park Ct.
Rancho Cucamonga, CA 91730

 

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